Refund Policy

Because Gemmi is a consumable product, we're not able to accept returns. If something's wrong with your order, we'll make it right and offer an exchange or refund.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or isn't what you ordered, contact us at hi@drinkgemmi.com within 30 days of delivery with your order number and a photo of the issue. Once approved, we'll send a replacement or issue a refund to your original payment method. Refunds are processed within 5-10 business days.

Lost or stolen packages
If your tracking shows delivered but your package is missing, let us know within 7 days and we'll work with you to resolve it. 

Subscriptions
Subscriptions are billed monthly and renew automatically. You can pause, skip, or cancel your subscription anytime by logging into your account on our homepage, up until your next billing date. Orders that have already been processed follow the standard policy above.

Questions? Email us at hi@drinkgemmi.com – we're happy to help.